Bland AI: A Human Voice, But Not Human

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Will we say goodbye to phone tag and long waits on hold? Bland AI is new and wants to change how businesses talk on the phone. They just got $22 million from big names like Jeff Lawson from Twilio and Max Levchin from PayPal. They want to replace real people's voices with AI that sounds just like us.

Bland AI is a conversational AI platform designed to automate phone calls for businesses using hyper-realistic AI agents.

Bland AI says their AI phone helpers can handle lots of calls, all day and night, in any language or voice. They say these helpers don't make stuff up - they stick to the facts. Companies can make their own phone bots that can sound friendly or robotic, depending on what they need. And they're quick - Bland AI says they answer in less than half a second, which makes talks feel normal.

What makes Bland AI special is that it's easy to change. Companies can pick the voice and personality of their AI helpers, and use them with their other computer stuff. Some companies like Better.com and Sears are already using Bland AI to help with customer support and sales.

Bland AI's platform offers:

Seamless Integrations: AI agents can pull info from various systems, transfer calls when needed, and sync data with enterprise systems.
Advanced Analytics: Get post-call transcripts, detailed analytics, and training tools based on real call data.
Voice Cloning & Multi-language Support: Customize voices, support multiple languages, and scale up to handle massive call volumes.

Bland AI focuses on:

Speed: With sub-400ms response times, Bland AI delivers a human-like experience.
Flexibility: Uses open-source models, giving businesses the freedom to customize AI agents.
Simplicity: A Zapier-style workflow builder makes it easy for non-tech users to create custom voicebots.

Bland AI thinks the future will have AI that sounds like people taking over phone calls, making them faster, cheaper, and better. But with worries about what's right and wrong, we'll have to see how this tech changes and if businesses - and customers - are ready to trust a bot on the phone.

But not everyone likes Bland AI. Tests show their bots can be set up to lie about being AI, which some people think is wrong. Critics say this kind of lying could lead to tricking people and privacy problems. Bland AI says their tech is for businesses, not for talks about feelings, and they're watching out for people using it in bad ways.

Published: Aug 31, 2024 at 11:15 AM